I. PRODUCT INSPECTION POLICY

To protect the rights of customers shopping on https://unifarm.com.vn/, we support customers in inspecting products upon delivery. You are allowed to open the package to check the external condition of the product before making payment.

Customers are allowed to:

• Check whether the product matches the order.

• Verify the quantity, type, and whether there are any visible damages or losses during transport.

• Note: Trying or testing the product is not allowed.

If the product shows signs of damage, expiration, or discrepancies from the website description, customers have the right to refuse receipt.

If the box/package shows signs of being opened, tampered with, or the seal is broken, customers may:

• Refuse to accept the product.

• Or ask the delivery person to open the package for inspection.

If everything is in order, customers can accept the product. However, if there are concerns about tampering or damage, it is advised to refuse delivery to avoid quality risks.

All inspection results will be documented using the logistics company’s confirmation tools or shipping receipt.

II. RETURN & EXCHANGE CONDITIONS

We offer returns/exchanges in the following cases:

1. Wrong or Missing Items

If the product delivered is not what you ordered or items are missing:

• Please report to https://unifarm.com.vn/ within 24 hours from the time of delivery.

• Immediate notification allows us to investigate and resolve the issue promptly.

2. Damaged During Delivery

If the product is found damaged or leaking during delivery, affecting usability or customer experience, a return or exchange may be requested.

III. RETURN & EXCHANGE REQUIREMENTS

To qualify for return/exchange, products must:

• Be unused, in original packaging, with all accessories, labels, and promotional gifts (if any).

• Have no signs of misuse or improper storage.

• Be reported within 24 hours of receipt for issues such as:
  • Wrong or missing items

  • Delivery-related damage

Shipping costs for returns/exchanges due to the above reasons will be fully covered by https://unifarm.com.vn/.

IV. CASES NOT ELIGIBLE FOR RETURN

• Return requests that do not meet the above conditions.

• Requests made after the return deadline.

• Improper use or failure to follow usage instructions.

V. HOW TO REQUEST A RETURN OR EXCHANGE

Step 1: Review Conditions
Check if your case fits any of the return/exchange situations mentioned above.

Step 2: Notify UNIFARM
Contact us via:

• 📞 Hotline: 0274 388 9887

• 📧 Email: info@unifarm.com.vn

Include:

• Your contact information

• Product name

• Reason for return/exchange

• Type of support requested

Step 3: Confirmation
After verifying the request, https://unifarm.com.vn/ will instruct you on how to send the product back via our shipping partner.

Step 4: Ship the Product
Pack the product carefully and send it to us through:

• The courier that delivered the order, or

• A nearby post office (if your location is outside the courier’s pickup range).

⚠️ Note: Please ensure proper packaging. We are not responsible for returns damaged due to inadequate packaging.

Step 5: Processing & Response
Once we receive the returned item, we will:

• Review its condition

Provide updates on the status and refund/exchange process